Shipping/Return Policy
Our Shipping Policy
Most orders ship the next business day. However it could take 3-5 business days for your order to be processed and shipped. Orders may have additional processing time for various reasons such as a bad/invalid address and fraud protection. Once shipped you will receive a confirmation email with your shipping details.
Missing or Damaged Package
Please notify us immediately if your package was delivered damaged. We will promptly work to resolve the issue. Do not discard any product or packaging as we may require images or other proof to help resolve the issue.
Note: Once your package is scanned as delivered by the carrier we are NOT responsible for lost or stolen packages.
You can call us at 1-877-628-2588
Email at Customer.Support@Tan2Day.com (please include your order number and images of the package and damaged products).
Shipping fees
Standard US Shipping averages $8.95. Rates are pulled directly from the carrier. FREE on all orders $125 or more.
Refused Delivery
If a package is refused you will be assessed all shipping & handling fees as well as a 20% restocking fee based on the total value of your order. If you received free shipping on your order our standard shipping fee of $8.95 plus any processing fees will be applied.
International Shipping
International shipping fees are based on size, weight and destination. All customs, import, VAT or other related fees are the responsibility of the buyer and may or may not be assessed at the time of delivery by your countries acting authority. If an order is returned to us due to import issues there may be additional fees (including 20% restocking).
Our shipping fees are simply the cost to pack and ship the item using the carrier.
NOTE: We ship to the EXACT address provided. If an order is returned due to insufficient or inaccurate address there may be additional shipping fees to reship to a corrected address. Orders returned to us for other delivery issues (such as refusal by customer) will be assessed a 20% restocking fee. All shipping and processing fees are non refundable. If you received free shipping on your order our standard shipping fee of $8.95 will be applied.
Refund / Returns
Due to the personal care, health, and beauty nature of our products, we are unable to accept returns or exchanges. This policy helps ensure that every item we sell is fresh, new, unopened, and meets our highest quality and safety standards.
If you are not satisfied with the product you selected, please contact our customer service team. While we cannot accept the product back, we may be able to issue a partial credit toward the purchase of a replacement product.
Your satisfaction is important to us, and we appreciate your understanding of the steps we take to protect the quality and integrity of every product we sell.